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Terms & Conditions

Overview

ReserveNride, LLC – Terms & Conditions
Headquarters: 8606 Hunters Village Rd., #153, Tampa, FL 33647 (USA)

ReserveNride, LLC (“Company,” “we,” “our,” or “us”) provides an exclusive platform for booking premium private transportation. Our proprietary system, together with integrated third-party tools and mobile applications (collectively, the “Platform”), connects clients with independently operated Transportation Providers (“TPs”).

ReserveNride, LLC does not own, operate, or directly provide transportation services. Our role is to coordinate and facilitate arrangements between clients and trusted TPs, ensuring a professional, reliable, and luxury travel experience.

These Terms and Conditions govern all bookings made through the Platform or by phone and define the contractual relationship between ReserveNride, LLC clients and the assigned TP. Any conflicting terms proposed by a client will not apply unless expressly approved in writing by authorized management.

1. Nature of the Relationship

ReserveNride, LLC is not a transportation carrier and does not act as an agent, partner, or employee of any TP. Agreements between ReserveNride, LLC and TPs are structured to benefit the client, granting enforceable rights to receive transportation services directly from the assigned TP.

The client’s agreement with ReserveNride, LLC is limited to the coordination of services. The total booking fee includes:

  • A coordination/service fee retained by ReserveNride, LLC
  • The transportation fee paid directly to the TP

2. Reservation & Confirmation

A reservation begins when a client submits a booking request via the Platform or by phone. Upon submission, the client receives an acknowledgment confirming receipt. A binding agreement is established only after a formal booking confirmation is issued. This confirmation guarantees access to transportation services from the assigned TP.

3. Client Registration

Clients must provide accurate, complete, and truthful information when registering. Automated, incomplete, or fraudulent registrations are strictly prohibited and may result in service denial or cancellation.

4. Payment Terms

Full payment is required at the time of booking to confirm the reservation. Priority scheduling is given to fully paid bookings.

  • Accepted forms of payment: all major credit and debit cards
  • Cash is accepted only for optional gratuities provided directly to the driver
  • Additional fees may apply for tolls, extra stops, extended waiting time, special service requests, or unforeseen operational expenses

5. Cancellations & Refunds

All cancellations must be submitted through the Platform. Fees vary depending on vehicle type and timing of cancellation:

  • Sedans, SUVs, Transit Sprinters: Minimum 24-hour notice required, Non-refundable fee: $35
  • Transit Sprinters: $65 or 25% of total fare, whichever is greater
  • Stretch Limousines, Limo Sprinters, Party Buses, Motor Coaches: Non-refundable fee $200 or 25% of total fare, whichever is greater
  • Cancellations within 24 hours: 50% of total fare
  • No-shows may result in forfeiture of the full booking amount

6. Liability & Indemnification

ReserveNride, LLC acts solely as a facilitator and is not responsible for the acts, omissions, or performance of any TP. Clients agree to release, defend, and hold harmless ReserveNride, LLC, its affiliates, officers, employees, and agents from any claims, damages, liabilities, losses, or expenses arising from the provision or use of transportation services.

7. Luxury Experience Guarantee

ReserveNride, LLC is committed to delivering a premium, seamless, and professional transportation experience:

  • Professional Drivers: Licensed, trained, and courteous
  • Premium Vehicles: Well-maintained, clean, and appropriate for the booking
  • Timely Service: Punctual pickups and reliable transportation
  • Transparent Pricing: No hidden fees, excluding tolls, gratuities, or optional enhancements
  • Concerns regarding your experience should be directed to reserve@resnride.com, and we will promptly assist in resolving issues

8. Privacy & Personal Information

We respect your privacy. “Personal Information” includes any data that identifies or could reasonably identify an individual. We collect information to provide a seamless experience and only the minimum necessary for service delivery.

  • Name and email for confirmations, receipts, service updates, and optional marketing
  • Billing information for payment processing
  • Inquiry information for responding to questions

You may withdraw consent, opt-out of marketing, or request deletion of your Personal Information by contacting reserve@resnride.com.

Anonymous Data & Cookies: We collect non-identifiable technical data (IP address, device info) to optimize performance. Cookies and similar technologies may be used to enhance your experience. Disabling cookies may limit certain features. Do Not Track: We do not respond to browser DNT signals.

9. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Florida. In the unlikely event of a dispute between a client and ReserveNride, LLC, all parties agree to first attempt mediation. If mediation does not resolve the matter, disputes will be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA) or a mutually agreed arbitration provider. Arbitration will take place in Hillsborough County, Florida, unless otherwise agreed in writing. The decision of the arbitrator is final and enforceable in any court of competent jurisdiction. Clients waive any right to participate in class actions or class-wide arbitration.